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How do I get a computer repaired?
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Our repairs procedure follows these steps:
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Contact our sales team on
54922073 or by
0432855470
email - they will
give you an order number and take your details.
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Arrange to get your computer to us by one of these
methods:
- Ask us to collect and deliver - We do offer a collection
and delivery service for the Sunshine Coast Area, which costs
from $10 to $30 (dependant on kilometres from Caloundra)
- we require 24 hours notice in order to collect goods. We still
require you to package up the machine, and supply AC adapters.
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Our engineers will evaluate the machine for you and provide you
a detailed breakdown of the costs involved. The cost of the
evaluation is $10-to-$30 {dependant on distance from
Caloundra} (with the exception of some laptops - this will always
be mentioned in advance). Obviously for some faults it is clear
what the problem is, and this fee will not need to be charged.
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You decide whether you would like to proceed with
the repair. If so we will endeavour to give you
an estimate of the timescale involved - please
remember that some parts can take longer periods
of time than others to order - if you request is
very urgent please make this clear to the sales
staff. If you do not wish to go ahead with the repair
you will incur no extra costs beyond the agreed
evaluation fee, and any shipping charges.
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Once the repair has been carried out we will arrange
to get the computer back to you by the method agreed.
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What costs are involved?
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With any repair it is very difficult to give an idea
of exact cost - each individual repair is different,
though we do give examples in the what
we repair section of this page.
The only charges that you, the client, will be paying in the first
instance are:
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Evaluation fee - to determine the cause of the problems and to
quote for the repair - $10 to $30{dependant on distance from
Caloundra}, no charge if job gets done on
site (for some laptops - due to the
time involved in disassembling them - this may cost more. This
will always be quoted in advance).
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Delivery charges - We offer
2 options
- Collection and
delivery $10 to
$30 {dependant on
distance from
Caloundra}.
- delivery after repair or evaluation
$10 to $30 (if
repaired at
workshop) &
dependant on
distance from
Caloundra
After a computer is evaluated, a full quotation and
description of fault will be supplied - it is then up
to the end user to say yes or no to the repair.
All engineers time is charged at
$30/$50 per hour, a complete
breakdown of any costs involved will be given after the evaluation.
Our pricing system is transparent - you will be told
beforehand how much we expect your repair to cost, and
we will not exceed this budget without consulting you
(the vast majority of our repairs take less than 2 hours).
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What timescale are we looking at?
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We endeavour to look at your computer and evaluate
it within 15 minutes of
looking at it or receiving it. We will then
give you the quotation for repair.
As for timescale on the repair, this is specific to your
individual fault and the parts involved. If it is a readily
available part or simply a software fix then 1 to 24 hours is the
target we aim for (often we are much quicker than this). If your
repair requires specific parts we will detail this to you, and we
make the point that all time scales given are based on our
suppliers' availability. Although we will let you know of any
delays, IT OZ will not be
financially or otherwise liable for losses incurred by extended lead
times.
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What guarantees do I have?
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For all repairs we give a 1-month RTB (return to base)
warranty on the work carried out
{only work carried out on
software}. If in the 1-month
period the fault replicates itself you may, upon agreement
from our technical team, return it for the work to be
redone - this is a rarity.
For the spares we use we offer many types of warranty
- these once again will be detailed with any quotation.
We use refurbished, new and second hand parts. In the
case of new parts they have a full manufactures warranty
(usually 1 - 3 years) for cheaper reconditioned parts we
give these a 1, 3 or 6 month warranty.
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What Products can you repair?
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Mac Laptop Repair
From the PowerBook 100 to the latest G4 machines we can get spares
and parts for all these computers, and carry out almost any repair.
It is worth noting that the older the computer the more difficult
to acquire parts it becomes. In some cases it may be worth considering
one of our refurbished PowerBooks instead of a costly repair. We
can also arrange for your data to be transferred - this is available
at extra cost and depends upon the nature and size of the data.
The most common faults that occur on all laptop computers
are hard drives, memory, LCD screen or keyboard, all can
be replaced - If the screen or motherboard need replacing
these can cost more than the machine is worth to repair.
We can advise you as to whether a repair
is likely to be economical or not.
Common Mac Laptop Repairs and Sample Prices
- Replace Hard drive in a PowerBook G3 and installation of
Operating System - 2 Hours at $40 per hour + Parts (from $50/400
dependant on drive size).
- Replacement PowerBook G3 screen - 3 hours at $40 + Parts.
- PowerBook Memory Upgrade - $50 to $400 - dependant upon machine
+ Part.
- Internal and external valet of computer. Including
virus check, defragment and Norton/Mcafe
checks - $100.
Mac Desktop Repair
From the Macintosh Plus to the Dual G4s we can repair,
service and help maintain your Apple Mac Desktop. As
desktop computers use more commonly found components
than laptop ones, the parts usually required are much
more inexpensive and much more easily accessible, hence
a reduced repair cost.
Common Mac Desktop Repairs and Sample Prices
- Replace hard drive in
PowerMac G4 and installation
of an Operating system - 1
hour at $40 + a hard
drive (from $50/200
dependant on drive size).
- Processor Upgrade for a
standard PowerMac - 1 Hour
at $40 + part ($150/500
dependant on processor speed).
- Install Processor Upgrade into a G4 Cube - 3 Hours at $40 + part (one of the most fiddley jobs that can be done).
- Internal and external valet of computer, including
virus check, defragment and Norton checks -
$100.
- Data Transfer/Recovery -
Dependant upon job, $40 per hour
PC Laptop Repair
Here at IT OZ we can help with your Windows/Linux problems. Including software issues, hard drive
and ram replacement, and data recovery.
Common PC Laptop Repairs and Sample Prices
- Replace hard drive in an HP Omnibook and installation
of Windows 98 Operating System - 2 Hours at
$30 per hour + part (price
range from $75 to $400 it
depend on the drive size) and OS license
(price range from $50 to
$200 it depend on
operational system if you don't already have one).
- Internal and external valet of computer, including
virus check, defragment and Norton/Mcafe
checks - $100.
- Data Transfer/Recovery -
dependant upon job, $60 per hour.
- Installation of Memory -
$30 to $60, dependant
on machine + Parts(dependant
of memory size).
One thing to note is that parts for specific intel
laptops are notoriously difficult to source
- for example Dell, HP & Compaq all make it very difficult
to acquire spares for their machines, unfortunately
we may be unable to source specific parts like
screens, keyboards and logic boards.
PC Desktop Repair
From 486s to intel inside
celeron or Pentium 4 and Athlon
machines we can repair, service,
and help maintain your Windows
Explorer. As desktop
computers use more commonly found components than laptop
ones, the parts usually required are much more inexpensive
and much more easily accessible, hence a reduced cost
of repair.
Common PC Desktop Repairs and Sample Prices.
- Replace hard drive in desktop, and installation
of an Operating system - 2 hours (Windows longer than
Mac OS) at $30 per hour
+ a hard drive (price ranges
from $50 up to $200 it
dependant on the size of drive).
- Internal and external valet of computer, including
Virus check, defragment
and Norton/Mcafe checks -
$100 .
- Data Transfer/Recovery - Dependant upon job
stars from $60 per hour.
Software problems are often fiddley to fix - in some cases it is
much better to clean install the computer and start again -
replacing the corrupt operating system. We can do this and keep your
data intact - this service costs from $100 .
Of course there are many many more repairs we do; these
are intended to make our pricing and terms clear before
you call us up. Call our experts today to see if we
can help with your computer problems.
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What Products Can't you Repair?
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Monitors
- these
tend to have impossible to find
parts and require a lot of
disassembly and soldering -
after many experiments the
success rate was so low that we
no longer repair these items.
Once labour and replacement
parts are taken into
consideration we find that a
replacement monitor is normally
a more economically viable
alternative. We sell a wide
range of guaranteed refurbished
and new monitors, so ask our
sales team for an appropriate
product.
Inkjet Printers - We don't repair these at all,
the reason for this is that new printers these days
cost from a little as $39+GST and although your printer
may have cost a lot more when first purchased, a replacement
is always cheaper and often of much better quality.
Laser Printers - These items can usually be
repaired, but we suggest contacting the manufacturer
of your machine regarding any fault for an Authorised
Repair Agent.
iPods - These fantastic little MP3 players are
great and we like them a lot - unfortunately they are
not repairable by anyone other than Apple as they are
sealed units and very tricky to take apart. Sorry.
Scanners - Scanners are now relatively inexpensive,
and again it is usually not economically viable to repair
them. If you have a high-end scanning device we would
suggest you contact the manufacturer.
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Thanks for reading this page. We hope it gives you
a clear idea of our terms and pricing, if you are at
all unsure about anything on this page, or have any
other repair based enquiry, please don't hesitate to
contact us.